Working Hours
  • Mon 7:00AM - 5:00PM
    Tue 7:00AM - 5:00PM
  • Wed 7:00AM - 5:00PM
    Thu 7:00AM - 5:00PM
  • Fri 7:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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503-246-9781 | 6600 SW Scholls Ferry Road Portland, OR 97223

CUSTOMER SERVICE

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

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Honest and reliable. Need I say more?

, 09/03/2021

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Kris and his guys are great. Did a detailed analysis, gave me a quote before any work was done, and did the work quick, providing all details on what was done as well as recommendations for further work they could not do. Will be my go to from here for all we need.

, 07/09/2021

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These guys did some serious work on my car and solved a problem that the dealer couldn?t, in good time and at a fair price. Great service too.

, 06/29/2021

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Awesome service and friendly staff!!

, 06/16/2021

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They did a pre-purchase inspection on a used vehicle I was considering purchasing, and saved me THOUSANDS in repairs!!! I passed on the vehicle, it's still listed for sale even with all the issues it has, buyers beware!

, 05/25/2021

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Finally a mechanic I can trust. I've been through a lot with my car lately and ultimately found out that it had multiple issues. Chris and the rest of the team were great the whole way through. They communicated with me clearly about pricing, timing, and the work they were doing. I won't bother with any of the other mechanics ever again.

, 04/12/2021

  • ASE (Automotive Service Excellence)
  • Jasper
  • TECH-NET
  • AAA Approved Auto Repair
  • ALL-DATA
  • NATA (North American Towing Academy)
  • Mitchell1
  • Napa
  • Orego DEQ
  • Car Care Aware
  • Call Us For Service: 503-246-9781