Working Hours
  • Mon 7:00AM - 5:00PM
    Tue 7:00AM - 5:00PM
  • Wed 7:00AM - 5:00PM
    Thu 7:00AM - 5:00PM
  • Fri 7:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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503-246-9781 | 6600 SW Scholls Ferry Road

CUSTOMER SERVICE

CUSTOMER SERVICE, Portland, OR

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

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I can't even begin to tell you what a great job these guys did for me. They allowed me to buy a used part and when the first one didn't work they let me keep my vehicle at the shop for weeks while we waited for the replacement, moving it into a bay at night so nothing would get stolen. They didn't even charge me for the fluid the second time around! Honestly, 5 stars isn't enough. Did great work, and gave me really good advice. These guys are all about honesty and integrity!!! Highly recommend them.

, 02/27/2021

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I went to Scholls Ferry Automotive because I felt that my front brakes needed to be replaced I asked for worst case estimate. I let them take a look at my brakes and told them what I was looking at spending. They examined my truck and made the repair for what I felt was an honest amount for the work that was done. They made very appropriate suggestions to improve the safety of my vehicle. I appreciate the fact the I was treated honestly and with respect. The next time I need something done I will be coming back.

, 02/06/2021

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Only automotive shop I have truly ever trusted with my vehicles. Honest, fair, extremely knowledgeable, fast service, reasonable prices, and friendly. We will continue you use Scholls Ferry and recommend them to friends and family.

, 02/01/2021

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Professional and friendly!

, 01/20/2021

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I've used their services dozens of times over the 25 years I've been in this area. Todd always has an excellent group of mechanics and always takes care of his customers. I would gladly recommend these guys to anyone, with any make of car, truck or SUV.

, 01/11/2021

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Michael is extremely kind--amazing customer service. This automotive center and the workers made me feel really safe after a car accident I was in. Highly recommend!

, 01/06/2021

  • ASE (Automotive Service Excellence)
  • Jasper
  • TECH-NET
  • AAA Approved Auto Repair
  • ALL-DATA
  • NATA (North American Towing Academy)
  • Mitchell1
  • Napa
  • Orego DEQ
  • Car Care Aware
  • Call Us For Service: 503-246-9781