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503-246-9781 | 6600 SW Scholls Ferry Road Portland, OR 97223

Ask Six Simple Questions to Select the Right Auto Repair Shop

Ask Six Simple Questions to Select the Right Auto Repair Shop

The non-profit Car Care Council recommends asking six simple questions to help identify the right auto repair shop to properly care for one of your most valuable assets, your car.

  1. Does the business employ ASE-certified technicians? Credentials and affiliations are indicators of professionalism and the management's commitment to training and education.
  2. Is the shop and customer waiting area clean and organized? Cleanliness and organization are signs of a well-run business.
  3. Are customers greeted and treated in a friendly and respectful manner? Many auto repair businesses excel in the area of customer service and satisfaction. A simple phone call to the shop to inquire about their services can give you a glimpse of how they treat customers.
  4. Does the business provide a written estimate? The business should complete a written estimate and request your signature prior to starting any repairs on your car.
  5. Does the business offer a warranty? Most auto repair businesses offer a warranty on parts and labor and the warranty is usually in writing or posted in the waiting area.
  6. Does the business have a list of satisfied customers or references that it is willing to give you? Satisfied customers and recommendations from family, friends and neighbors are helpful in finding a good shop. Many auto repair facilities also have company websites that are worth checking out as they often include testimonials and additional information about the business.

"A vehicle is a major purchase for most people, so it makes sense to take the time to select an auto repair facility that will take the best care of that investment," said Rich White, executive director, Car Care Council. "Being an informed auto care consumer means not only learning about your vehicle and its service needs, but also the facility that will make the repairs."

Source: Car Care Council


What Our Customers Are Saying

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These guys are awesome. They consistently go above and beyond.

, 01/10/2022

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Reasonable prices and very knowledgeable, helped us out greatly. Thank you.

, 10/16/2021

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Honest and reliable. Need I say more?

, 09/03/2021

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Kris and his guys are great. Did a detailed analysis, gave me a quote before any work was done, and did the work quick, providing all details on what was done as well as recommendations for further work they could not do. Will be my go to from here for all we need.

, 07/09/2021

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These guys did some serious work on my car and solved a problem that the dealer couldn?t, in good time and at a fair price. Great service too.

, 06/29/2021

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Awesome service and friendly staff!!

, 06/16/2021

  • ASE (Automotive Service Excellence)
  • Jasper
  • TECH-NET
  • AAA Approved Auto Repair
  • ALL-DATA
  • NATA (North American Towing Academy)
  • Mitchell1
  • Napa
  • Orego DEQ
  • Car Care Aware
  • Call Us For Service: 503-246-9781